Elaine delivered a workshop on communication at our Annual Conference regarding “breaking bad news”. We were surprised at the breadth this covered from a simple “sorry we’re running late” to much more serious problems. Elaine was fantastic at getting us to identify problems ourselves and at giving us advice on how to deal with them as well as exploring wider issues of communication. She had great patience with us but kept things moving throughout the session. Elaine delivered in a friendly, empathetic and professional manner and we would be more than happy to use her again.
Dorothy Griffiths, Osteopath & Chair of Northern Counties Society of Osteopaths